Topel's Towing & Repair, Inc.
Privacy Policy

Personal Information We Collect

• Name: Your full name for identification and communication purposes.
• Phone Number: For sending text messages related to your service interactions.
• Email Address: If provided, used for email communication about services and inquiries.
• Vehicle Information: Details such as make, model, and VIN, essential for service purposes.
• Appointment Details: Data related to your service appointments for scheduling and reminder purposes.

How We Collect Information

We gather information through various channels, including:

• Our Website: When you book an appointment or submit inquiries.
• SMS Conversations: Initiated by you for arranging services or inquiries.
• Phone Calls and Emails: Direct communication for customer service or appointment management.
• Cookies and Tracking Technologies: Used on our website to enhance user experience.

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision and Maintenance: To deliver and support our towing and repair services.
• Communication: To discuss appointments, confirmations, and necessary service reminders.
• Response to Inquiries: Addressing customer questions and requests promptly.
• Service Improvement: Developing new features and improving existing services to better serve you.
• Legal Compliance: Ensuring we meet all necessary legal and regulatory requirements.

Opt-In and Opt-Out

We require explicit consent for you to receive text messages and emails:

• Text Messages: Opt-in by providing your phone number and explicitly agreeing to receive messages related to your service interactions. To opt-out, reply with STOP via text message or contact us directly.
• Emails: Subscribe by providing your email address and giving consent for communications. You can unsubscribe at any time via the link in the emails we send or by contacting us.

Sharing of Information

Your personal information, including mobile phone numbers, is not shared with third parties, or affiliates, or used for marketing/promotion purposes. We utilize your data internally solely for the outlined purposes, ensuring compliance with legal obligations and a firm commitment to your privacy.

Data Security

We employ advanced security measures to protect your data, including:

• Encryption: Secure transmission and storage of your data.
• Access Restrictions: Limited access to your information based on necessity.
• Regular Audits: Routine checks to uphold our security standards and prevent unauthorized access.

User Rights

As our valued user, you have the rights to:

• Access: Request a copy of the data we hold about you.
• Correction: Amend incorrect or incomplete information.
• Deletion: Request the erasure of your data, subject to any legal obligations we may have.
  To exercise these rights, reach out to us using the contact details below.

Changes to Privacy Policy

Topel’s Towing and Repair, Inc. reserves the right to update this Privacy Policy to reflect changes in our operations or legal obligations. We will inform you of any significant changes via our website or through direct communication channels.

Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us through our website at https://topels.com. We are committed to ensuring your privacy and addressing any concerns.

Thank you for choosing Topel’s Towing and Repair, Inc. Your privacy is critically important to us, and we are dedicated to its protection.